Ingeniero de Soporte IP que hable portugues y/o ingles

Company Description

Grandstream Networks is a leading provider of unified communications and networking solutions. Our award-winning solutions connect the world and build a seamless, easy-to-manage communication platform. We offer a one-stop-shop for all networking, unified communications, collaboration, and physical security solutions. Our solutions are used in over 150 countries and are trusted by global enterprises and small businesses alike.

Role Description

This is a full-time on-site role for a Networking/Security Support Engineer. The Networking/Security Support Engineer will be responsible for troubleshooting, technical and customer support, operating systems, and customer service. The Networking/Security Support Engineer will also provide on-site support and will be located in Valencia, Venezuela.

Qualifications

*English or Portuguese speaker is a mandatory requirement.
*Troubleshooting and Technical Support skills
*Customer Support and Customer Service skills
*Experience with operating systems like Linux/Windows
*Excellent problem-solving and communication skills
*Ability to work in a fast-paced environment and handle multiple tasks simultaneously
*Cisco/networking/isc2 certifications is a plus
*VPN/IPsec
*IDS/IPS (Snort/Suricata)
*Firewall/IPtables
*DMZ
*TLS/UDP/TCP
*Dynamic and static routing
*Experience with IP Telephony, SIP, VoIP, and PBX is a plus
*Bachelor's degree in Computer Science, Telecommunications, Information *Technology, or related field